DELIVERY & SHIPPING

All of our orders are shipped from our warehouse based in the UK.

For UK and some EU orders we ship via DPD, for the rest of our international orders we ship via Royal Mail International Tracked and Signed for.

DPD have a tracked service, and a text message or email will be sent directly from them to you, on the day of your delivery with your delivery time slot, which can be amended using the DPD link.

For Fedex and Royal Mail deliveries an email will be sent with your tracking information.

If you do not receive this information within a day or two, simply contact our online team below:

online@onjenu.com 

020 8012 8147

Please note we cannot be accountable for any third-party delays such as delays due to customs or severe weather conditions.

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UK DELIVERIES – ENGLAND, SCOTLAND, WALES & NORTHERN IRELAND

All orders delivered to England, Scotland and Wales will have a flat rate charge of £5 for shipping. Your order will be shipped via DPD with a provided tracking service. Our usual time for delivery is 1-2 working days if the order is placed before 1pm on weekdays excluding Friday as we do not ship on weekends, please note that during busy periods this may be subject to change.

 

DELIVERIES TO THE CHANNEL ISLANDS, ISLE OF MAN

All orders delivered to the Channel Islands, Isle of Man and the Isle of White will have a flat rate of charge of £12 for shipping with a 2-3 working days delivery time excluding Friday as we do not ship on weekends. Your order will be shipped via DPD with a provided tracking service. During busy periods our shipping delivery times may vary.

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EUROPEAN DUTIES & VAT CHARGES

Please note that for all European shipments, you will be required to additionally pay for customs duties and VAT.

You will be sent a payment link via email and text message once your order is within customs. For any further information please contact us online@onjenu.com

 

DELIVERIES TO REPUBLIC OF IRELAND

For delivery to the Republic of Ireland it is a £20 shipping fee which does not include any additional fees such as taxes & duties which will be expected to pay at your end when your order arrives at customs.

Your order will be shipped via DPD with a provided tracking service. Our usual delivery time is 2-3 working days if the order is placed before 1pm on weekdays excluding Fridays as we do not ship on weekends.

Our usual estimated delivery time is 3-4 working days if the order is placed before 1pm on weekdays, excluding Fridays as we do not ship on weekends. During busy periods this may be subject to change. Please ensure that you will be available to receive your parcel, as failure to do so will determine the parcel being sent back to the UK within 5 days if not collected from your local depot, and an additional shipping fee may be charged as a result of this. The couriers will leave all information on a calling card for a redelivery or pick up if you are unable to sign for your parcel.

DELIVERIES TO EUROPE

We deliver to the following European countries: Austria, Belgium, Denmark, France, Germany, Hungry, Iceland, Italy, Netherlands, Poland, Portugal, Republic of Ireland, Spain, and Switzerland. If your country within the EU is noted stated above, then please contact our online team and we can look into alternative shipping methods for you.

For delivery to Europe (EU countires) it is a £20 shipping fee which does not include any additional fees such as taxes & duties which will be expected to pay at your end when your order arrives at customs.

Your order will be shipped via DPD with a provided tracking service.

Our estimated delivery time is 3-5 working days if the order is placed before 1pm on weekdays, excluding Fridays as we do not ship on weekends. During busy periods this may be subject to change. Please ensure that you will be available to receive your parcel, as failure to do so will determine the parcel being sent back to the UK within 5 days if not collected from your local depot, and an additional shipping fee may be charged as a result of this. The couriers will leave all information on a calling card for a redelivery or pick up if you are unable to sign for your parcel.

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DELIVERIES TO NON-EU COUNTRIES: USA, CANADA & AUSTRALIA

All orders to the United States and Canada will have a flat shipping rate of £20, with an estimated delivery time of 4-6 working days. Your order will be delivered to you via Royal Mail International Signed for, and a signature is required upon receiving your parcel. Please note that if any additional customs or import duties occur, that it is the responsibility of the receiver to pay this fee which also applies for exchanges. Failure to do so will result in the parcel being sent back to our warehouse in the UK.

 

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